Terms and Conditions
PAYMENT TERMS: All online orders are prepaid unless an open account has been previously established and remains in effect at the time of the order. TShirtCollectors.com accepts all major credit cards. We do not offer a COD payment option.
RETURN & EXCHANGE POLICY: Return or exchange any unworn or unwashed merchandise by mail to our warehouse via our online returns center in your account. Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an e-wallet credit to your account. Customized or made to order items cannot be canceled, exchanged or returned. If you need to trade your item for a different size or color, you can exchange qualifying items by logging in and selecting the order you wish to exchange. On exchange orders, the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You’ll need to return the original item within 30 days to avoid being charged for both the original and exchange items.
HOLIDAY RETURN POLICY: Our Holiday Return Policy applies to all purchases made from November 1, 2017, through December 25, 2017. We will gladly accept these items if returned by February 28, 2018. If you are returning a gift and are not the original purchaser, please be sure to indicate the item you would like in exchange and any changes to the delivery address. You should also indicate if you would prefer to have a Gift Card mailed to you if your exchange is out of stock. Please note, if no replacement item or Gift Card is requested, the return credit will apply to the original form of payment used to make the purchase.
SHIPPING METHODS: Orders are shipped via USPS, UPS and FedEx. Orders $50 and over are shipped FREE. Taxes and Gift Cards do not count toward the Free Shipping total. Shipping times and prices are based on your location and will vary. Most orders shipped within the USA take 3-5 business days. Orders shipped outside of the USA will take 2-3 weeks depending on your location. Once your order is complete you will receive a confirmation email along with tracking. Delivery times are calculated from the first full day the package is “in transit” to you and are calculated in business days – Monday through Friday, excluding weekends and Federal holidays.
INTERNATIONAL SHIPPING, CUSTOMS FEES, IMPORT DUTIES, TAXES: For orders shipped outside of the United States, BUYERS are responsible for any customs and import taxes that may apply. We are NOT responsible for fees or delays due to customs.
QUOTATIONS & ESTIMATES: Estimates are not necessarily the final price. These estimates are based on the information you provide and the pricing is only valid for 14 days from submission. We reserve the right to change the prices without notice at any time during the process.
TURNAROUND PERIOD: At TShirtCollectors.com turnaround time refers to the number of the business days that we are processing the customer’s orders inside of our facility. Turnaround time does not mean or include shipping time, waiting for approval time, file correction time, or any other time period that customer’s job is being processed beyond services that we provide.
OVER & UNDER RUN QUANTITY (PRINTING ONLY): Due to the nature of the printing business and the machine used, TShirtCollectors.com reserves the right to provide customers with 10% over or under the quantity of the actual order. If exact order quantities are requested there will be a 10% premium for the prices quoted.
COLOR PROOF & COLOR MATCHING: Our equipment is calibrated on a regular basis and we are capable of matching our own proofs. TShirtCollectors.com uses the Pantone standard for color matching.
FILE REQUIREMENTS: We accept most major graphic files for both PC and Mac. At the time of order we will communicate with you on exact file requirements to produce your job.
EMAIL NOTIFICATIONS: Customer must use valid email address that allows our Order Department to contact the customer. If you do not receive our notification email due to an email setting, you must contact our office.
ORDER APPROVAL: To assure all jobs are produced correctly, we ask that all files be reviewed before submitting them to our online ordering system. TShirtCollectors.com is not responsible for any missing fonts, images or misspelling, or any other damages to the file during transfer to our system. It is the customer’s responsibility to verify all contents of their order before approving the order. TShirtCollectors.com is not liable for any damages resulting from violation of copyright laws or illegal use of trade names or logos. The vendor/customer guarantees the legal title of all matter submitted to TShirtCollectors.com.
CHANGE ORDERS: Due to the automated nature of online ordering system, there are limitations regarding changing the status/quantity of your order(s) however, if you contact us before your order has been processed, we may be able to assist you with your request.
RE-ORDERING: On line order information is maintained for 90 days in our database. If customer is planning to re-order the same job, we must receive a re-order within 90 days of the original order date. Any repeat orders that exceeds 90 days may result in new art required.
ORDER CANCELLATION: To cancel a placed order, you must notify our Order Department immediately before the order is processed through the system. We will not issue refunds once an order has been prepped or any process hereafter.
SHIPPING & DELIVERY: Delivery time and charges are not included in our estimate/prices. TShirtCollectors.com is not responsible for 3rd party’s delay or damages to the product during shipping.
CUSTOMER SUPPLIED SHIPPING INFORMATION: TShirtCollectors.com is not responsible for wrong shipping addresses or information that has been provided by the customers. It is customer’s responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, TShirtCollectors.com will ship the package again to the right address for additional shipping charges.
POSTAGE RATES: TShirtCollectors.com is not responsible for postal charges applied to sending proofs or other materials requested by customer. Customer is responsible for postal charges unless it is negotiated otherwise
COPYRIGHT & TRADEMARK INFORMATION: All contents available on this website, including but not limited to site design, text, graphics, etc. is the property of TShirtCollectors.com and/or third parties and are protected by intellectual property rights. Customer must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents in any way, including in advertising or publicity pertaining to distribution of materials on this site, without TShirtCollectors.com’s prior written consent.
LIMITED LIABILITY: TShirtCollectors.com, its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential damages whatsoever resulting from loss of data or profit whether TShirtCollectors.com was notified of these losses in advance.
INDEMNITY: Customer agrees to defend, indemnify and hold harmless TShirtCollectors.com, its affiliates, employees, officers and, subsidiaries from all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s use of the site. Customer also certifies that he/she owns rights to or has a license to use the image(s) being reproduced as part of customer’s order.
STATE/CITY GOVERNING LAWS: TShirtCollectors.com is located in the state of Georgia. Therefore, laws of the state of Georgia shall govern any disputes regarding any transactions with TShirtCollectors.com and is subject to settling in the courts of jurisdiction located in Georgia.
RIGHT TO SUBCONTRACT: TShirtCollectors.com reserves the right to subcontract the whole or part of orders received from its customers via online system or any other ordering methods.
DISCLAIMER OF WARRANTIES: All sales are final as-is. TShirtCollectors.com does not provide any warranty or services for the product(s) manufactured or sold by TShirtCollectors.com or affiliated companies.
CUSTOMIZED ORDERS RETURNS & REFUNDS: Please be noted that all orders are custom orders and there is no resell value for any return jobs therefore all sales are final. However, if there is any production related defects on the job you have received, we would be glad to assist you re-producing your job at no additional cost with the same shipping method. You must ship the entire quantity to us within three business days and contact our order department.
RIGHT TO REFUSE SERVICE: TShirtCollectors.com reserves the right to cancel or refuse service to any individual or companies with or without a cause at any point of time. TShirtCollectors.com reserves the right to charge the customer for any services performed on the job up to the point of cancellation. We reserve the right to refuse service without disclosing a reason. Prices are subject to change without further notice.
CHANGES TO THIS AGREEMENT: TSHIRTCOLLECTORS.COM RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE AT OUR SOLE DISCRETION BY POSTING THE UPDATED TERMS ON THE SITE.